Getting Started
Answering Forms
Changing Your Details
Having Trouble?

Getting Started

This page explains how to use the MyMedBot mobile app. If you are experiencing any issues getting registered or using the app, please get in touch with your school's administrators for more information.

Using the MyMedBot App

Set-up

You will receive a registration email from you or your child's school, which includes an invitation code and links to the Apple App Store and Google Play Store. Click on the link that works for your phone to download the app for free. 

Creating your password​
  1. Type in the password that you want to use. It must be at least 8 characters long. 

  2. Confirm the password and press Next. 

  3. Accept the MyMedBot Terms of Service by selecting I agree each time you are prompted.

  4. Press Next. 

  5. You can now log into the MyMedBot app and report for yourself or your child. 

Getting Registered
  1. Open the MyMedBot app on your phone

  2. Select Enter an invitation code from the home page

  3. Enter your invitation code

  4. Enter the email address you received the code with

  5. Enter your full name and press Next. 

Answering Forms

Changing your password:

In order to change your password, press on the “Change Password” button in the “Account” page. Set your new password. You can now log in using this password.

Changing Your Name:

You can easily change your name by tapping on your name on the “Account” page. To change your email address, you will have to contact your school.

Logging Out:

In order to log out, press the Logout button in the Account tab. This will take you back to the login screen, where you will be prompted to enter your email and password.

Changing Your Details

Having Trouble?

I never received an invitation email


Make sure to check your Spam and Promotions mailboxes and to allow emails from noreply@mymedbot.lu. If you still cannot find your invitation email, contact your school's administrators.




My invitation code doesn’t work


Make sure that you are using the same email address as the one that you received this code with, and that you are using the most recent invitation code you were sent.




I can’t reset my password


If you reset your password, you should receive an e-mail from no-reply@mymedbot.lu containing a new code. Make sure to use this new code, as well as the same email address that this code was sent to when you reset your password. If this still doesn't work, contact your school's administrators.




I am reporting for multiple students


You should provide the same email address for all of the students that you are reporting for, in order to be able to access all of their forms from within the same account. If you do not see the forms of all of the children that you are reporting for in your app, contact your school's administrators - they should be able to resolve this for you.




Why aren’t my forms loading?


Check if you have Internet. If your phone is connected to the internet and you still cannot load the forms, please contact your school.




Why are wrong or missing children showing up in my app?


Contact your school in order to add more family members to report for from your account. Please also notify your school if a student that you should not be reporting for is accidentally added to your app.




Why am I not being notified when new forms are being sent out?


Make sure that your phone has push notifications enabled by going to your phone’s settings and clicking on the Notifications button.




How do I add my spouse or other guardian to report for my child?


Please contact your school.




How can I change my email address?


Your school can change the email address that you are registered with. Get in touch with them to do so.




I made a mistake in my responses; how can I rectify this?


There is no way to edit responses once you have submitted them. Contact your school and let them know so that they may advise further.




Why has my child already been reported for?


Another parent/guardian may have already reported for your child.




Why can I not see a form I completed a few days ago?


This is because you can only see the latest form sent by your school.




What if I forgot my password?


Click on the “Forgot Password” button on the login screen and provide your email. Instructions on resetting your password will be sent to you.





 
 
 
 

Headquarters:

18 Beim Fussebur

L-5364 Schrassig

Luxembourg

Sales:

US: +1 (929) 419-3112​

EU: +352 621 583 784

Copyright © 2020 onwards MyMedBot Sarl.  All rights reserved. Privacy Policy.

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